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Join our team up the north shore of Lake Superior in the beautiful city of Grand Marais!
Job Description
Oversees the development and operations of multiple assigned program areas including Health and Wellness, Sports, Membership, Aquatics, and Youth. Works alongside, supervises, trains, and supports assigned staff and volunteers. Develops new strategies to promote program growth, safety, member satisfaction, and employee retention. Actively fundraises and ensures the financial health and sustainability of programs and the overall Branch.
Qualifications
- Bachelor's degree in relevant field or related equivalent experience.
- Minimum 3 years management experience in a YMCA or related non-profit organization preferred.
- Excellent verbal and written communication skills.
- Ability to make oral presentations, direct and organize large program meetings.
- Ability to analyze statistical and financial data and use standard business mathematics to determine pricing, margins, marketing strategies, etc.
- Completion of additional YMCA program-specific trainings and certifications as outlined by supervisor.
Essential Functions
- Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Assists and regularly fills front-line positions including, but not limited to, Member Services Representative and Child Care Teacher to provide support to the team during staffing shortages.
- Regularly supports other departments as needed and adeptly adjusts to changes in daily schedules dictated by Branch and staff needs.
- Establishes, with the leadership team, long range plans for expansion and innovation of programs and services in harmony with overall YMCA projects.
- Provides leadership and vision in the improvement and development of existing and new programs to better meet the needs of members and the community.
- Serves as a member on the YMCA’s Executive Team and supports the overall objectives of the Association.
- Develops and maintains effective facility scheduling and equipment to best serve members of all ages.
- Establishes policies, procedures, and guidelines for staff to ensure a high-quality member experience.
- Conducts ongoing assessments of all staff functions and performance, evaluates core competencies and skills, designs and implements trainings as needed.
- Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops, maintains, and models collaborative relationships with community agencies in the Y’s service delivery area.
- Develops, manages, and monitors assigned operating budgets to meet or exceed monthly and annual targets. Recommends adjustments to the budget to assure a balanced operation and submits reports on the current operations.
- Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.
- Leads assigned aspects of the annual fundraising campaign.
- Maintains current required certifications.
Cause-Driven Leadership Competencies
- Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
- Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
- Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
- Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and analyzes how they affect relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Required Certifications
- Certifications: Lifeguarding, CPR/AED for the Professional Rescuer or equivalent, and Basic First Aid (required). Training can be provided upon hiring, and must be obtained within 90 days. Higher levels of certification are accepted.
- Current WSI/YSLI, LGI, and CPO certification; must obtain within 3 months of hire.